Terms of service
Last updated: 2 October 2026
These terms apply between you and Pingiva (“Pingiva”, “we”) when you use this website or the Pingiva service. By creating an account or starting a trial you agree to them.
The service
Pingiva answers messages on your WhatsApp business number using the prices, schedule and answers you give us, books appointments, sends reminders, and hands a conversation to your staff when it cannot answer. We set the service up for you and maintain it.
Your part
- Keep your prices, opening hours and answers accurate. The assistant repeats what you give it.
- Have the right to use the WhatsApp number you connect, and follow the WhatsApp Business terms and policies.
- Follow the advertising and professional rules of your own industry and country. You approve the content sent in your name.
- Send marketing messages only to people who agreed to receive them.
- Keep your login to yourself and tell us if someone else has used it.
Trial, fees and cancelling
- The trial is free for 14 days from the day your number goes live. No payment details are needed to start it.
- After the trial, the setup fee and monthly fee are the ones we confirmed to you in writing before you continued.
- WhatsApp message charges set by Meta are passed on at cost, unless your plan says they are included.
- You can cancel with advance notice. We do not lock you into a minimum term.
What the assistant does not do
The assistant gives the information you provided. It does not give medical, legal or financial advice, and it does not diagnose. Questions it cannot answer from your information are passed to your staff. Automated replies can be wrong. Check the conversations in your dashboard and tell us about any reply you want changed.
Availability
We work to keep the service running at all times, but it depends on WhatsApp, hosting and other providers that we do not control, so we cannot promise that it will never be interrupted. We will tell you about planned maintenance in advance.
Your data
Your business information and your customers’ conversations remain yours. How we handle personal data is set out in the privacy policy. When you leave, you can ask for an export, and we delete your data within 90 days.
Liability
To the extent the law allows, our total liability for any claim connected with the service is limited to the fees you paid us in the three months before the claim arose, and we are not liable for lost profit or indirect loss. Nothing in these terms limits liability that the law does not allow to be limited.
Ending the service
We may suspend or end the service if these terms are broken, if fees stay unpaid after a reminder, or if the service is used to send unlawful or abusive messages.
Changes and contact
If these terms change, we will tell you at least 14 days before the change takes effect. For any question about these terms, use the contact details on the home page.