WhatsApp AI receptionist for dental clinics in Malaysia
Pingiva replies in seconds, books the appointment and sends the reminder, all on your clinic's own number. Your front desk handles only what needs a person.
Runs on your existing number. We set everything up for you.
ConversationsSample
Aina R.Booked
Any slot this Saturday?Mr LeeAnswered
How much are braces?Siti N.With staff
My gum is bleeding a lotKumarRescheduled
Need to move my Tuesday slotMei LingAnswered
Do you open on Sunday?AR
Aina R.Pingiva is replying
Hi, how much for scaling? Any slot this Saturday?
Scaling and polishing is RM 150. Saturday has 10:30am, 2:00pm and 4:30pm. Which suits you?
2pm please
Booked for Saturday, 2:00pm with Dr Lim. I'll send a reminder on Friday.
Appointment added to calendar
Booking
PatientAina R.
TreatmentScaling and polishing
WhenSaturday, 2:00pm
ReminderFriday, 10:00am
Free slots, Saturday
10:30am2:00pm4:30pm
Official WhatsApp Business Platform
Keeps your clinic number
Data handled under Malaysia's PDPA
Reply, book and bring patients back, without adding staff
How much are braces? 10:42pm
From RM 4,500. Want a consultation slot? 10:42pm
Patients get an answer in seconds, day or night
Prices, opening hours and directions come from your own list, so a late-night enquiry becomes a booking by morning.
10:30am2:00pm4:30pm
Saturday, 2:00pm confirmed
The appointment goes straight into your calendar
Pingiva offers only the slots that are free, confirms with the patient, and sends a reminder the day before.
Hi Aina, it has been 6 months since your last scaling. Would you like to book your next visit?
Book now
Recall reminders bring patients back every 6 months
Patients due for a checkup get a message with a booking link, so your recall list works without phone calls.
See what unanswered messages cost your clinic
Enter your own numbers. The estimate updates as you type, and Pingiva's monthly fee is shown further down this page so you can compare.
Estimated bookings missed each monthRM 2,40010 a week, over 4 weeks, at 30% and RM 200 a visit. The starting numbers are examples.
Messages like these get an answer in seconds
How much is scaling?Any slot on Saturday?Can I move my Tuesday appointment?My gum has been bleeding since yesterdayHow much is scaling?Any slot on Saturday?Can I move my Tuesday appointment?My gum has been bleeding since yesterdayHow much is scaling?Any slot on Saturday?Can I move my Tuesday appointment?My gum has been bleeding since yesterday
Ask it what your patients ask
Pick a question and watch Pingiva answer it. These are sample replies from a demo price list. Yours will answer from your own.
PatientWaiting
Pick a question to start the chat.
A WhatsApp AI receptionist built for dental clinics in Malaysia
Pingiva is a WhatsApp AI receptionist for dental clinics in Malaysia. It answers patients about prices, opening hours and free slots in seconds, books the appointment and sends the reminder, all on the number your clinic already uses.
It replies in English, Bahasa Melayu and mixed messages, the way patients really write. It does not give dental advice: anything about pain, bleeding or treatment goes straight to your front desk.
- Prices and slots answered in seconds
- Appointments booked, reminded and recalled
- Clinical questions passed to your team
Built for how Malaysian clinics already work
Boleh buat appointment esok pagi?
Boleh. Esok ada slot 9:30 pagi dan 11:00 pagi.
English, Bahasa Melayu and mixed messages
Patients write the way they normally do and get a reply in the same language.
PingivaClinic staff
Medical questions go to your team
Symptoms, complaints and panel claims are passed to staff with the full chat, and Pingiva gives no medical advice.
Clinic closed for Hari Raya, 2 daysSent to patients with bookings that week
Closure and promotion notices in one message
Tell the right patients about holiday closures or a whitening offer without typing each chat.
Thank you for visiting us today. Could you leave a short review?g.page/your-clinic/review
Review requests after every visit
Each patient gets a thank-you and your Google review link, so your rating grows with every appointment.
Chats answered212
Appointments booked47
A monthly report you can read in a minute
Chats answered, appointments booked and chats handed to staff. The figures shown are examples.
Your clinic's number
Your number, your patients, your staff in control
Patients keep messaging the number they know. Your staff see every chat and can take over at any time.
Three ways to keep up with patient messages
Hire another receptionist
Build a chatbot yourself
Pingiva
Replies after closing time
Only during shifts
Yes
Yes, in seconds
Getting started
Recruit and train
You build and test the flows
Set up for you in 7 days
Knows your price list
After training
If you load and maintain it
Loaded and kept up to date for you
When an answer is wrong
You retrain the person
You find and fix it
We correct it for you
Monthly cost
A full salary
Platform fee plus your own time
On request
Live in 7 days, set up for you
Day 1
Send us your price list and FAQ
Treatments, prices, opening hours and dentists' schedules. A PDF or a photo is fine.
Day 2 to 6
We set up and test
We connect your WhatsApp Business number and run 50 test chats before any patient sees it.
Day 7
Pingiva starts replying
You see every conversation in one place, and we correct any wrong answer for you.
You send a price list. We run everything else.
A chatbot only helps if someone keeps it accurate. With Pingiva, that someone is us.
What you do
- 1Send your price list and schedule. A PDF or a photo is fine.
- 2Tell us which questions must always go to a person.
- 3Read the monthly report and tell us what to change.
What we do
- Connect your number to the WhatsApp Business Platform.
- Load your prices, schedule and answers.
- Run test chats before patients see anything.
- Watch the conversations and correct any wrong answer.
- Update prices and schedules whenever you tell us.
- Send you a report every month.
It knows when to hand over to a person
Pingiva handles
Prices, opening hours, location and parking
Booking, rescheduling and cancellations
Reminders, recalls and review requests
Closure and promotion notices
Always handed to your staff
Any medical question or symptom
Complaints and refunds
Insurance and panel claims
Anything it is not sure about
Works with what your clinic already uses
Nothing new for your staff to learn. Bookings land in the calendar they open every morning.
Google CalendarAppointments are added to each dentist's calendar.
Google SheetsEvery new patient enquiry is logged in a sheet you own.
Google reviewsReview requests link straight to your clinic's profile.
Your clinic softwareTell us what you use and we will check whether it can connect.
Your patient data stays yours
Used only for your clinicPatient details are used to handle bookings and reminders for your clinic and nothing else.
Handled under Malaysia's PDPAPatients are told an assistant is replying and can ask for a person at any time.
Export or delete on requestYou can ask for a copy of your chat records or have them removed when you leave.
Stored in a secured data centreAccess is limited to the staff accounts you approve.
One plan, with setup done for you
Start with a 14-day trial on your own clinic number. WhatsApp message fees from Meta are separate.
Replies, bookings, reminders and recalls
Wrong answers corrected for you
Price list updates whenever you change it
Monthly report
Setup, one time
On request
Number connection, price list and FAQ loaded, 50 test chats.
Every month
On request
Monitoring, corrections, updates and the monthly report.
What Meta charges for WhatsApp messages
These fees go to Meta, not to Pingiva, and we pass them on at cost. Rates are from Meta's Malaysia rate card of 1 April 2026.
Reminders and booking confirmations
Utility messagesRM 0.0564 each
Utility messagesRM 0.0564 each
Recalls, promotions and closure notices
Marketing messagesRM 0.3467 each
Marketing messagesRM 0.3467 each
Replies to a patient who messaged you
Service messagesSee Meta's rate card
Service messagesSee Meta's rate card
Start your 14-day trial
1We message you on WhatsApp to collect your price list and FAQ.
2We set up and test for 7 days.
3Your trial runs on your own clinic number for 14 days.
Questions clinic owners ask
Do we need a new number?
No. Pingiva runs on your existing clinic number once it is moved to the WhatsApp Business Platform.
What if it gives a wrong answer?
It answers only from the information you give us. When it isn't sure, it hands the chat to your staff, and we correct the gap.
Can our staff still reply themselves?
Yes. Your staff see every conversation and can take over any chat at any time.
Is patient data safe?
Patient details are used only to handle bookings for your clinic, in line with Malaysia's PDPA.
Can we keep using WhatsApp on the clinic phone?
Your number moves to the WhatsApp Business Platform, so your staff reply from the Pingiva inbox on a phone or computer instead of the phone app.
What happens when the 14-day trial ends?
You choose whether to continue on the monthly plan. Nothing is charged automatically.
Is there a contract?
The plan runs month to month, and you can stop with advance notice.
Do patients know they are talking to an assistant?
Yes. Pingiva introduces itself as the clinic's assistant, and a patient can ask for a person at any time.
The practical details
Who sets it up and keeps it running?
We do. You send your price list and schedule, and we connect your number, load your information, test it and watch the conversations. When an answer is wrong, we correct it.
Which languages does it reply in?
It replies in the language your patient writes in: English, Bahasa Melayu or Mandarin.
What do we pay besides the monthly fee?
The one-time setup fee, and the WhatsApp message fees that Meta charges for the reminders and broadcasts your business sends. Those are passed on at Meta’s price.
What happens to our data if we stop?
You can ask for an export of your conversations and bookings, and we delete your data within 90 days.
Have tonight's patient messages answered for you.
Start the 14-day trial on your own clinic number. We set everything up for you.